Cancellation and Refund Policy

Last updated: April 13, 2024

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Manakkotta.

  • Goods refer to the items (tangible or intangible) offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website and/or any paid or free service (tangible or intangible) rendered by Us.

  • Website refers to Manakkotta, accessible from https://manakkotta.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Due to the nature of Goods and/or Services sold on https://manakkotta.com, most of which are intangible and thus, non-returnable, cancellation is virtually impossible. Thus, refunds and cancellation requests made via the contact form linked below will be decided on a case by case basis, depending on the nature of the Goods or Services rendered. The final binding decision regarding the refund or cancellation will be taken by Us.

Refund Timeline

Once a decision has been reached on the refund by Us, You will be informed via e-mail. If approved, the refund will be issues within 7-14 business days, depending on the mode of payment.

Conditions for Cancellation

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 4 days.
  • The Goods or Services have not been used (wherever usage status is determinable).

The following Goods cannot be returned:

  • The supply of Goods or Services made to Your specifications or clearly personalized.
  • The supply of Goods or Services which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods or Services which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods or Services which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions or otherwise, in our sole discretion.